Funnel Orzè/Orzètek

EN 602 food-grade aluminum

In accordance with Directive 2011/83/EU and the Italian Consumer Code (Legislative Decree 206/2005), the consumer has the right to withdraw from the purchase contract within 14 days from receipt of the goods, without the need to provide any reason and without incurring any penalty.

Conditions for exercising the right of withdrawal
The product may be opened and handled solely to assess its nature, characteristics and functioning, as would be possible in a physical retail store.

The consumer is responsible for any reduction in value of the goods resulting from use beyond what is necessary to determine their suitability.

Packaging and product condition
The product must be returned undamaged, complete with all components (including accessories, manuals, etc.), and properly packaged to prevent damage during transport.

While the original packaging is not mandatory, we recommend preserving and using it, whenever possible, to ensure adequate protection of the product.

The seller cannot refuse the return solely due to the absence of the original packaging, but reserves the right to withhold part of the refund if the product is returned damaged or incomplete.

Refund methods and timing
The refund, including standard shipping costs, will be issued within 14 days from the notification of withdrawal, using the same payment method chosen by the consumer. The seller may withhold the refund until the goods have been received or until proof of shipment is provided by the consumer.

Return shipping costs
The direct cost of returning the goods is borne by the consumer.

Wash with a soft cloth and a little detergent and rinse thoroughly, wait until completely dry before storing. Do not put in the dishwasher. Constantly check the gasket and coffee funnel for wear and tear. If they are worn or damaged, replace them. Check periodically that the holes in the filter plate are not clogged, if they are, free the holes with a pin or brush, otherwise replace the filter with an original one.